![]() resellers or downstream service providers) will also be considered to be a breach of the Acceptable Use Policy by that Customer.Įach Customer must report to FireStream by e-mail to any violations of the Acceptable Use Policy promptly after first becoming aware of such violation and shall provide all reasonable assistance to FireStream to investigate and resolve any reported claims, complaints and/or problems arising out of the Services.Ĭustomers must immediately report to FireStream by e-mail to any network issue that might compromise the stability, continuity or security of the Services. ![]() Breaches of the Acceptable Use Policy by a user who obtains access via a Customer (e.g. Customers must also ensure that the terms under which they provide services to their own users require that each such user acknowledges that they have read, understood and agreed to abide by this Acceptable Use Policy or an acceptable use policy with terms the same or substantially similar to this Acceptable Use Policy. Where the context requires references to "Customer" in this Acceptable Use Policy will be deemed to include the Customer's users or customers.īy using any of the Services, a Customer acknowledges that it has read, understood and agrees to comply with the Acceptable Use Policy. resellers or downstream service providers), take all reasonable steps to ensure that their own users are aware of and comply with this Acceptable Use Policy or an acceptable use policy with terms the same or substantially similar to this Acceptable Use Policy, including, where necessary, terminating access for any such users who do not comply with the Acceptable Use Policy. "User" means any party which uses the Customer's Services.Ĭapitalized terms not defined herein shall have the meanings given to them in the MSA.Īll Customers of FireStream must read and comply with this Acceptable Use Policy and, where such Customers provide services to their own users (e.g."Customer's Services" means those services provided by the Customer to Users, utilizing the FireStream Services. ![]() "Customer" means the party which has entered into an agreement with FireStream and to whom FireStream's Services will be provided."FireStream's Services" means the provision of international fibre bandwidth capacity more fully described in the agreement entered into between FireStream and the Customer or any part thereof."FireStream" means Firestream (Pty) Ltd and/or any of its subsidiary or affiliated companies.The Customer hereby agrees to adhere to this AUP, and to formally communicate this AUP to users of the Customer's Services obtained from FireStream.įor the purposes of this AUP, the following terms shall have the meanings assigned to them below, namely: The following is FireStream's Acceptable Use Policy ("AUP") for the use of FireStream's Services by Customer and its Users.
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